Support

Yes, and you need to tap Allow. iOS shows this prompt the first time any VPN app sets up a connection. It is how iOS asks your permission before adding a VPN profile to the system, and no VPN app can work without it.

The configuration is managed by iOS, not by us, and you can remove it at any time (see the last question).

No. SolvaVPN has no sign-up, no login and no email to hand over. Open the app and tap the ring to connect.

• Confirm you tapped Allow on the iOS VPN permission prompt. If you tapped Don’t Allow, delete the app and reinstall it.
• Switch between Wi‑Fi and mobile data — some public, corporate and hotel networks block VPN protocols outright.
• Open Tools → Security overview and run the connection test. It sends a real IKEv2 handshake to each entry and times the reply; one that times out is unreachable from your current network.
• Try a different location from the Servers tab.
• Restart the device if iOS still shows a stale VPN state.

Go to Servers → Custom servers → Add a server. Enter the server address and either an account and password or a pre-shared key, depending on how your server is set up.

These credentials are saved in the iOS Keychain on your device and are never sent to us. If your server uses a remote identifier different from its address, set it in the optional field; otherwise the address is used.

It is the part of SolvaVPN that measures instead of reassuring you.

• Network check sends six real IKEv2 requests, spaced apart so the server’s rate limiting does not distort the result, to your server and reports average latency, jitter, packet loss and DNS lookup time, with an A–D grade and a verdict on whether the network is good enough for video calls or gaming.
• Connection proof captures your routing state before and after connecting and shows the difference line by line.
• Tunnel monitor shows live throughput and every active network interface with its address and MTU.
• Privacy ledger lists everything stored on your device, exports it as JSON, and can erase all of it.

None of it needs an account, and none of the results leave your device.

Because a plain TCP or ICMP probe would give you a confident wrong answer. IKEv2 servers listen on UDP ports 500 and 4500 and normally accept nothing on TCP, so a TCP probe reports a timeout even against a perfectly healthy server.

SolvaVPN sends a real IKEv2 handshake request instead and times the reply. No credentials are sent and the handshake is abandoned after the first response — it only needs to know whether the server answers, and how quickly.

Because they are routing entries, not geographic claims. Rather than label a server with a city we cannot substantiate to you, we name them plainly and let the Network check tell you what the connection actually measures.

No. We do not log the sites you visit, your DNS queries or the contents of your traffic. The app contains no analytics, advertising or crash-reporting SDKs at all. Session history and data-usage totals shown in the Insights tab are calculated on your device and stay there.

Full detail is in the privacy policy.

A VPN encrypts traffic continuously while connected, so it uses somewhat more power than an unprotected connection — this is inherent to VPNs on any platform. SolvaVPN does nothing in the background while disconnected. Disconnect when you do not need protection to keep the impact small.

Your traffic travels to the VPN server before reaching its destination, so a more distant location means higher latency and usually lower throughput. Pick a location near you, or use Pick the optimal server for me on the Connect tab, which ranks the published latency and load figures for you. To measure a route yourself, run the network check in Tools.

Deleting the app removes its own storage. Passwords for servers you added yourself live in the iOS Keychain and can survive an uninstall, so if you want those gone too, open Tools → Privacy ledger and tap Erase all local data first. To remove the VPN profile that iOS holds, go to Settings → General → VPN & Device Management → VPN, tap the ⓘ next to SolvaVPN and choose Delete VPN.